Privacy Policy

Last updated: August 2026

This privacy policy explains how TOTAL RESTORATION & ROOFING LIMITED ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website or contact us. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

TOTAL RESTORATION & ROOFING LIMITED is a roofing company based at 349 High Barns, Ely, United Kingdom, CB7 4RW. For any privacy questions, you can contact us by email at totalrestorationandroofingltd@outlook.com or by phone on 01656 458494.

Information we collect

We may collect the following information when you contact us or use our website:

Your name
Your email address
Your telephone number
Your postcode or address
Details of the roofing work or enquiry you submit
Technical data such as IP address, browser type and pages visited (via cookies and analytics)

How we use your information

We use your information to:

Respond to your enquiry and provide a quote
Carry out and manage roofing work you request
Communicate with you about your enquiry or project
Improve our website and services
Comply with our legal obligations

We rely on your consent and our legitimate business interests as the lawful basis for processing your data. We will never sell your personal information to third parties.

Sharing your information

We may share your information with trusted service providers who help us operate our business — for example, providers that handle enquiry forms, email delivery and website analytics. These providers only process your data on our instructions and are required to keep it secure.

How long we keep your data

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to or restrict our processing of your data
Request the transfer of your data
Withdraw consent at any time

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your experience and understand how the site is used. You can manage your cookie preferences at any time — see our Cookie Policy for full details.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.